Since our products are delivered electronically as activation keys, refunds are limited. However, we will issue a refund under the following circumstances:
 

Eligible Cases for Refunds

1. Unresolved Technical Issues

   • If the purchased product cannot be activated or used due to a technical problem, and our support team cannot resolve the issue within 10 business days, you may request a refund.

2. Unauthorized Charges

   • If your payment method has been charged without authorization, we will investigate and refund the transaction if confirmed.

3. Payment Errors

   • Refunds may be issued if a payment was incorrectly processed, such as:

     • duplicate transactions,

     • incorrect amounts charged,

     • or checkout system errors.

4. Fraudulent Transactions

   • If a purchase is confirmed to be fraudulent, the order will be canceled and refunded after investigation.

5. Exceptional Circumstances

   • In rare and exceptional cases, we may consider refunds outside of the listed reasons. Each request will be reviewed on a case-by-case basis at our sole discretion.
      

Requesting a Refund

To request a refund, please contact us at help@hexnobi.com, providing your e-mail address, order number, and description of the issue. Our team will review your request and provide a response within 5 business days.
 

Important Notice

• Refunds are not guaranteed once an activation key has been successfully delivered and activated.

• Refund rights for digital content differ from physical goods. Under applicable UK and EU law, once you access or activate a digital key, the standard 14-day withdrawal right does not apply.